Return Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@osmo-official.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@osmo-official.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty Period

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Osmo (the "Physical Goods").

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, we will repair or replace, at no charge, products or
parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

The Warranty Period for Physical Goods purchased from us is two years from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or two years from the date of replacement or repair, whichever is longer.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Contact us via email and you'll hear back from us as soon as possible (we normally reply to all emails within 24 hours)

Email: support@osmo-official.com